Friday, July 27, 2012

IBM blames City of Austin for ongoing billing problems

According to an Austin American Statesman article by Marty Toohey, IBM is suffering billing issues due to problems plaguing a computer system that processes bills for electric, water and trash service from the City of Austin and is demanding payment. If the $4 million demanded isn't paid by the City of Austin by the middle of this up coming week, IBM says it will start the "dispute resolution" process spelled out in the contract made between the two parties back in 2009 stating that it had finished its obligations under the contract. On the other hand, the City of Austin is saying otherwise stating, "The city intends to pay IBM the rest of the money it's owed only "when they complete the job and deliver a fully functioning system,"" 
The article goes on to describe the dispute and the ongoing delays to take action, which will eventually end up in decision of a council meeting.

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